Shipping + Returns
Shipping & Returns Policy
Shipping Details
We are located in the Bayside suburbs of Victoria, Australia. All book and art prints are dispatched from Victoria via Australia post with tracking. Our wall decals are shipped separately from our partner studio in Queensland, so if you order both, they will arrive in different parcels. Some orders may take up to 5 business days to dispatch (not all sizes are kept in immediate stock). During sales or peak periods, dispatch may be slightly longer, we’ll always do our best to post as soon as possible.
Australian Orders
Flat rate: $10 AUD within Australia.
Free shipping: on orders over $120 AUD within Australia.
Estimated delivery time (after your shipping notification):
• Metro: approximately 2–5 business days
• Regional/Remote: up to approximately 10 business days
Express Postage: $15 AUD within Australia. Typically, 1-3 business days but may take longer. Please note, express speeds up the delivery leg, but orders may still take up to 5 business days to dispatch. Need it by a certain date? Please contact us and we’ll prioritise your order where possible.
Local Pickup (Cheltenham 3192)
If you're local to Melbourne you can arrange local pickup for books or art prints. Simply email Narin at hello@myhiddenforest.com.au to organise a collection order.
Christmas Order Cut-Offs (Australia Post 2025)
To give your parcel the best chance of arriving before Christmas, please lodge by the dates below (metro to metro):
• Parcel Post (standard): Please put your order in by Sunday 7th December
• Express Post (within Australia) Sunday 14th December 2025
Note: Outside metro areas (and for external territories) allow additional days and send earlier. Posting after these dates means delivery before Christmas cannot be guaranteed.
IMPORTANT SHIPPING UPDATE: UNITED STATES ORDERS TEMPORARILY UNAVAILABLE
Due to recent US import tariff rule changes, we are temporarily unable to ship to the United States. We’ll resume shipping as soon as service allows.
International Orders
New Zealand: flat rate $18.50 AUD
USA / United Kingdom / Canada: flat rate $30 AUD
Rest of World: flat rate $35 AUD
Estimated delivery: approximately 5–15 business days from your shipping notification (varies by destination and customs).
International orders are sent via Australia Post Standard Tracked service and are left without a signature unless requested. Once your item has left Melbourne, Australia, My Hidden Forest is not responsible for additional shipping delays, insurance, or import/customs charges. Please check with your local postal/customs service before ordering.
Christmas (International): International cut-offs are earlier than domestic. As a guide, many destinations recommend posting between late November and early–mid December, depending on service (Economy/Standard/Express) and country. Please ship as early as possible during peak season.
Returns
Please choose carefully, our items are bespoke and we do not offer refunds for change of mind.
If your item is faulty or arrives damaged, please email us as soon as it arrives with a clear photo of the issue and we will arrange a replacement.
If you have any concerns with your order, contact us at hello@myhiddenforest.com.au within 7 days of delivery. My Hidden Forest cannot take responsibility for lost, stolen, or damaged items in transit. For more details on carriage terms, please refer to Australia Post’s policies