Shipping + Returns
My Hidden Forest is located in the Bayside suburbs of Victoria, Australia. All orders are dispatched via Australia Post and sent with tracking. Some orders can take up to 5 business days to be dispatched as not all sizes are kept in stock. Please note it may take slightly longer during a sale. Having said that, we will try our best to post as soon as possible.
Flat rate shipping of $8.50 within Australia. We offer complimentary FREE shipping on orders over $120 within Australia.
Normally if your delivery address is within the Australian metropolitan area, standard orders will take roughly between 2-5 business days from the shipping notification email. If your delivery address is not within the Australian metropolitan area, standard orders can take up to 10 business days from the shipping notification email.
Express postage within Australia is $15. Please note this will speed up the delivery process but orders may still take up to 5 days to be dispatched. Having said that, these orders will be prioritized so if you need by a specific date please let us know.
Flat rate shipping to New Zealand of $18.50
Flat rate shipping to the United States, Canada and United Kingdom of $20
Flat rate shipping to the rest of the world of $30
Please allow between 5-15 business days from the shipping notification email for your order to reach you.
International orders are sent via Australia Post standard tracked service and are left without a signature. If you would like a sign on delivery service for your order please contact us.
My Hidden Forest is not responsible for further shipping, insurance or import charges once your item has left Melbourne, Australia. Please check with your custom/postal service if these charges apply to you before ordering.
Please ensure you select the right items because our items are bespoke we do not offer refunds for change of minds. If you have any issues with your order please contact us at email@example.com within 7 days of your order arriving.
My Hidden Forest cannot take responsibility got lost, stolen or damaged item. Please visit Australia Post for their Terms and Conditions.